ProLaw® relies on user preferences to deliver a personalized experience. These preferences — UI layouts, search grid configurations, and dashboard arrangements — are stored in the UserPrefs table. Sometimes these settings can become corrupted, leading to:
- Empty search results: Searches return nothing, even with valid criteria.
- Document assembly errors: Documents fail to generate correctly.
- Off-screen windows: UI windows appear outside the visible monitor area.
- Printing problems: Reports don't render as expected.
Important Considerations Before Proceeding
- Dashboard reset: All dashboard widgets will revert to default configuration.
- Module preference reset: Search and individual preferences for all modules will be lost.
- Recent search removal: Recent searches and autocomplete suggestions will be cleared.
- Saved queries remain intact: Your saved queries will not be affected.
How to Clear ProLaw® User Settings
- Ensure ProLaw® is closed: Ask the professional to completely exit ProLaw®.
- Access Professional Setup: From the dashboard, go to Tools > Setup > Professionals.
- Select the affected professional.
- Clear user settings: Click Actions > Clear User Settings.
- Confirm the action: Click Yes. A message "Setting cleared" will appear.
- Restart ProLaw® and attempt to replicate the original problem.